TY  JOUR
TI  Improving the quality of social services in modern conditions
KW  quality and availability of services
KW  social sphere. Customer Relationship Management (CRM)
KW  customer-oriented approach. Service Quality Indicators (SQI)
KW  Customer Satisfaction Index (CSI)
KW  clients` loyalty
KW  quality management systems
KW  state regulation and control
JO  Service & Tourism: Current Challenges
AU  Lapidus , L..
PY  2014
IS  8
PB  Russian State University of Tourism and Service