%0 Journal Article
%T Improving the quality of social services in modern conditions
%A Lapidus , L..
%K quality and availability of services, social sphere. Customer Relationship Management (CRM), customer-oriented approach. Service Quality Indicators (SQI), Customer Satisfaction Index (CSI), clients` loyalty, quality management systems, state regulation and control
%J Service & Tourism: Current Challenges
%D 2014
%N 8
%P 7
%I Russian State University of Tourism and Service